SHIPPING POLICY

LAST UPDATED: August 8, 2024

DOMESTIC SHIPPING POLICY

In stock items are dispatched in 3-5 business days.

Many of our campaigns are pre-order items. Pre-orders will ship according to their listed release dates but are subject to change with appropriate notice.

Estimated delivery time can range from 2-12 weeks from the date you place your order and the shipping method selected.

We work to ship your order in a timely manner and our mail carriers generally deliver orders within the time-frame listed upon checkout. However, we are unable to guarantee a specific ship or delivery date. Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking for domestic shipments may take up to 48 hours to return results online. If tracking does not work after this time-frame, please contact us.

USPS Media Mail

Media Mail is a non-guaranteed shipping class and often will not update tracking as frequently as other shipping classes. Please allow 4-6 weeks for delivery.

ADDRESS CHANGES

Shipping addresses may be updated if your order has not shipped. If you would like to update your shipping address and your order has not shipped yet, please contact customer service. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

INVALID ADDRESSES

We are not liable for any order that is returned due to an invalid or incorrect address entered at checkout. If your order is lost due to an invalid address entered upon checkout, a refund will not be issued. If your package is returned to our warehouse, you will be contacted. We reserve the right to make any necessary changes to your address when there are minor errors preventing your order from shipping.

If your shipping address is flagged as invalid, we may reach out via email to confirm the shipping address details. If we do not hear back and the address is shippable, we will ship the order as is. If the shipping address is missing essential details and we do not hear back, we will cancel and refund your order in full. Please keep an eye on your email inbox as well as your spam folder in case we need to contact you regarding your shipping address.

TRACKING DELAYS

If your tracking link is not updating, we kindly ask that you allow at least 10 business days before contacting customer service. Carrier tracking platforms are often unreliable, but we will investigate if the appropriate time has elapsed.

RETURN TO SENDER

If a domestic order is returned to us, we will work with you to reship your order, or you can choose to refund the cost of items if they are in sellable condition. Once the item is returned and processed at our facility, we will reach out via email to confirm how you would like to proceed. If we are reshipping, we would need to confirm the correct address to reship to and also to invoice for the reshipment costs. Once the invoice is paid, the package will be reshipped.

INTERNATIONAL SHIPPING POLICY

Many of our campaigns are pre-order items. Pre-orders will ship according to their listed release dates but are subject to change with appropriate notice.

Estimated delivery time can range from 2-12 weeks from the date you place your order and the shipping method selected.

If your order contains several items and one of them is on preorder, your order will ship once the preorder has been released. Shipping charges on preorders will not be refunded unless you’ve requested a cancellation before the order leaves our warehouse.

We work to ship your order in a timely manner and our mail carriers generally deliver orders within the time-frame listed upon checkout. However, we are unable to guarantee a specific ship or delivery date.

TAXES/IMPORT DUTIES

Import duty is a tax collected on imports and some exports by a country’s customs authorities. A good’s value will usually dictate the import duty. Depending on the context, import duty may also be known as a customs duty, tariff, import tax, or import tariff.

While the cost of shipment for your package is included in your order total, you may be subject to taxes/import duties for your package upon arrival to your destination country. Kindly note, we are not able to cover additional costs for you to receive your package once it arrives at customs.

We do everything on our end to declare customs (value, items, weight, material) to ensure that there is no added customs charge when your order arrives in your country. Most of our packages ship without any additional fees or charges, but each country has a unique customs process and occasionally random packages will be pulled for inspection. We cannot control if your order gets pulled and there are additional fees during the customs process in your country. We do our due diligence on our end to prevent this from happening, but unfortunately, we are not in control of each order, and it is up to your country’s postal service how your order is handled. We recommend speaking with your local post office if you have any specific questions regarding your country’s customs process.